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FCm Travel Solutions is onto a winning streak after being named Best Business Travel Management Company in the prestigious Business Travel World Awards held in London last night.
The company beat off competition from other short-listed candidates American Express Business Travel and ATP to take the top award for the Business Travel Management Company with an annual UK turnover of more than Ј100 million.
This highly coveted accolade comes hot on the heels of FCm Travel Solutions’ recent triumphs in the TTG Business Travel People Awards last month.
The Business Travel World Awards are renowned for their tough judging process. The magazine believes that to accurately recognise annual achievement in business to business awards, careful examination and scrutiny in a number of areas is essential. Judges this year included Michael Prager, managing director, Delta Squared, Melvin Pugh, strategic purchasing manager, Zurich Financial and Linda Robertson, business travel services manager British American Tobacco. They not only read, scrutinised and debated entries, but were involved in collating market feedback in order to devise the process and questions.
As part of a detailed written entry, FCm Travel Solutions had to give evidence of its ability to provide data in a customer-specific format, and to provide consultancy services which reduce cost and raise service level. The company also had to describe methods used to communicate with customers, plus the main factors driving customer satisfaction in the last 12 months.
Commenting on FCm Travel Solutions winning the Business Travel Management Company award, the judges said: “FCm was a clear winner because its strengths are in the areas where the evolving market is finding value, namely account management and technology. FCm also has transparently acted for its clients in its ability to move business according to client needs rather than being tied into supplier agreements.”
Indeed one individual judge said: “Boy, do they deliver to their customers - they know exactly where their business is and their account management is superb.”
FCm Travel Solutions also made it into the final line up of four travel management companies competing for the Corporate Travel Management Team award for its work with T-Mobile.
“This is a fantastic achievement for FCm Travel Solutions and something that we are all extremely proud of,” said Alan Spence, managing director FCm Travel Solutions UK. “Our focus has always been on delivering a flexible, personalised and highly-professional approach tailored to the specific needs of our clients. We believe our service sets us apart and it is very rewarding to see that the BTW Awards judges have recognised that this is our strength in the marketplace.”
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